Many people know Intel by their catch tune, "Inside Intel" And what's inside are the most amazing microprocessors that allow us to do great things back 25 years ago people could only imagine Key to having been an innovator is always innovating 
Share:  <span class="sent">Many people know <span class="company">Intel</span> by their catch tune, "Inside <span class="company">Intel</span>" And what's inside are the most amazing microprocessors that allow us to do great things back 25 years ago people could only imagine</span> Key to having been an innovator is always innovating Tweet this 

Many of my clients have asked, "How should I use Twitter for customer service?" There are many applications that are adding Twitter as part of the contact center apps But today I'd like to talk about the basics of using Twitter 
Share:  <span class="sent">Many of my clients have asked, "How should I use <span class="company">Twitter</span> for customer service?" There are many applications that are adding <span class="company">Twitter</span> as part of the contact center apps</span> But today I'd like to talk about the basics of using <span class="company">Twitter</span> Tweet this 

I spoke with Anne Wood, the Head of Knowledge Management at Carphone Warehouse to learn about how they entered into Twitterland The Carphone Warehouse (CPW) is Europe's  leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries Their customers were already posting comments on Twitter and other places in the cloud 
Share:  <span class="sent">I spoke with Anne Wood, the Head of Knowledge Management at <span class="company">Carphone Warehouse</span> to learn about how they entered into Twitterland</span> The <span class="company">Carphone Warehouse</span> (CPW) is Europe's  leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries Their customers were already posting comments on Twitter and other places in the cloud Tweet this 

NetApp is an industry leading provider of storage and data management solutions It has a presence in more than 100 countries thousands of customers and a network of more than 2,20 0 partners and a culture of innovation, technology leadership, and customer success The company was seeking to build higher brand awareness and deeper engagement with employees, customers, and partners and decided to deploy both customer and employee communities 
Share:  <span class="sent"><span class="company">NetApp</span> is an industry leading provider of storage and data management solutions It has a presence in more than 100 countries thousands of customers and a network of more than 2,20 0 partners and a culture of innovation, technology leadership, and customer success</span> The company was seeking to build higher brand awareness and deeper engagement with employees, customers, and partners and decided to deploy both customer and employee communities Tweet this 

Here's more details on how Lenovo accomplished their social media goals! Why Did Lenovo Consider Social Media? When Lenovo acquired the IBM PC computing division, they realized customers were talking about their products on 3rd party forums like notebookreviewcom and thinkpadscom 
Share:  <span class="sent">Here's more details on how <span class="company">Lenovo</span> accomplished their social media goals! Why Did <span class="company">Lenovo</span> Consider Social Media? When <span class="company">Lenovo</span> acquired the IBM PC computing division, they realized customers were talking about their products on 3rd party forums like notebookreviewcom and thinkpadscom</span> Tweet this 

Most people know Intel as a provider of microprocessor for large manufacturers like Apple, Dell and HP. A large portion of their business is driven by the elaborate network of customers , resellers, partners, etcfrom around the globe To remain innovate Intel must enroll, engage and entertain the most brilliant minds to continue to push the boundaries of technology 
Share:  <span class="sent">Most people know <span class="company">Intel</span> as a provider of microprocessor for large manufacturers like Apple, Dell and HP. A large portion of their business is driven by the elaborate network of customers , resellers, partners, etcfrom around the globe</span> To remain innovate <span class="company">Intel</span> must enroll, engage and entertain the most brilliant minds to continue to push the boundaries of technology Tweet this 

Social computing in the enterprise, part two By Michael Krigsman on , 2009 . Salesforce.com's new product, Chatter , sparked a conversation on what happens when social computing hits the enterprise. This video, filmed by Forrester CRM and customer service analyst, Natalie Petouhoff discusses challenges associated with cultural change and knowledge management when an organization introduces social computing.  
Share:  Social computing in the enterprise, part two By Michael Krigsman on , 2009 . <span class="company">Salesforce</span>.com's new product, Chatter , sparked a conversation on what happens when social computing hits the enterprise. <span class="sent"> This video, filmed by Forrester CRM and customer service analyst, <span class="analyst">Natalie Petouhoff</span> discusses challenges associated with cultural change and knowledge management when an organization introduces social computing. </span>...Social computing in the enterprise, part two By Michael Krigsman on , 2009 . <span class="company">Salesforce</span>.com's new product, Chatter , sparked a conversation on what happens when social computing hits the enterprise. <span class="sent"> This video, filmed by Forrester CRM and customer service analyst, <span class="analyst">Natalie Petouhoff</span> discusses challenges associated with cultural change and knowledge management when an organization introduces social computing. </span> Tweet this 

Many people know Intel by their catch tune, "Inside Intel." And what's inside are the most amazing microprocessors that allow us to do great things back 25 years ago people could only imagine. Key to having been an innovator is always innovating. 
Share:  <span class="sent">Many people know <span class="company">Intel</span> by their catch tune, "Inside <span class="company">Intel</span>." And what's inside are the most amazing microprocessors that allow us to do great things back 25 years ago people could only imagine. </span> Key to having been an innovator is always innovating. Tweet this 

RightNow Technology's acquisition of HiveLive. So if you were doubting that "social media" is for real or executives in your company are not sure if they should go down this path..I'd say the answer is "YEAH!" and yesterday was not soon enough. The reality is whether you realize it or not your customers are talking about you in the cloud. 
Share:  <span class="sent"><span class="company">RightNow Technology</span>'s acquisition of HiveLive. So if you were doubting that "social media" is for real or executives in your company are not sure if they should go down this path..I'd say the answer is "YEAH!" and yesterday was not soon enough. </span> The reality is whether you realize it or not your customers are talking about you in the cloud. Tweet this 

that were relevant to their businesses, but these clients didn't have a good methodology for collecting the content, let alone for taking action. "They wanted to be able to capture it in their customer history, instead of just being able to respond publicly on Twitter saying, ‘I'm a customer service representative, I can help you,' " McNeil says. Formal integration into existing customer service systems is a pain point that many companies would love to solve, explains Natalie Petouhoff, a senior analyst at Forrester Research. "This helps customer service professionals harness the power of social media," Petouhoff notes. "Up until now, many have had to monitor sites manually." 
Share:  that were relevant to their businesses, but these clients didn't have a good methodology for collecting the content, let alone for taking action. "They wanted to be able to capture it in their customer history, instead of just being able to respond publicly on <span class="company">Twitter</span> saying, ‘I'm a customer service representative, I can help you,' " McNeil says. <span class="sent"> Formal integration into existing customer service systems is a pain point that many companies would love to solve, explains <span class="analyst">Natalie Petouhoff</span>, a senior analyst at Forrester Research. </span> "This helps customer service professionals harness the power of social media," Petouhoff notes. "Up until now, many have had to monitor sites manually." ...that were relevant to their businesses, but these clients didn't have a good methodology for collecting the content, let alone for taking action. "They wanted to be able to capture it in their customer history, instead of just being able to respond publicly on <span class="company">Twitter</span> saying, ‘I'm a customer service representative, I can help you,' " McNeil says. <span class="sent"> Formal integration into existing customer service systems is a pain point that many companies would love to solve, explains <span class="analyst">Natalie Petouhoff</span>, a senior analyst at Forrester Research. </span> "This helps customer service professionals harness the power of social media," Petouhoff notes. "Up until now, many have had to monitor sites Tweet this