SAP will introduce new on demand products this year, McDermott said. The new chiefs are saying the right things, said software industry analyst Paul Hamerman at Forrester Research, but, he added, SAP needs to deliver on those promises. 
Share:  <span class="company">SAP</span> will introduce new on demand products this year, McDermott said.<span class="sent"> The new chiefs are saying the right things, said software industry analyst <span class="analyst">Paul Hamerman</span> at Forrester Research, but, he added, <span class="company">SAP</span> needs to deliver on those promises.</span>...<span class="company">SAP</span> will introduce new on demand products this year, McDermott said.<span class="sent"> The new chiefs are saying the right things, said software industry analyst <span class="analyst">Paul Hamerman</span> at Forrester Research, but, he added, <span class="company">SAP</span> needs to deliver on those promises.</span> Tweet this 

While most of the changes are predictable, the departure of Schwarz was something of a surprise, because he was seen as instrumental in the successful integration of SAP's $68 billion acquisition of BusinessObjects into the larger parent company, said Paul Hamerman, a Forrester Research analyst ‘The obvious implication is that he was passed over for a CEO or a Co CEO position But I think the reasons were probably a little more complex than that," Hamerman said It may have been a move to get younger executives into leadership positions, he said 
Share:  <span class="sent">While most of the changes are predictable, the departure of Schwarz was something of a surprise, because he was seen as instrumental in the successful integration of <span class="company">SAP</span>'s $68 billion acquisition of BusinessObjects into the larger parent company, said <span class="analyst">Paul Hamerman</span>, a Forrester Research analyst</span> ‘The obvious implication is that he was passed over for a CEO or a Co CEO position But I think the reasons were probably a little more complex than that," Hamerman said It may have been a move to get younger executives into leadership positions, he said...<span class="sent">While most of the changes are predictable, the departure of Schwarz was something of a surprise, because he was seen as instrumental in the successful integration of <span class="company">SAP</span>'s $68 billion acquisition of BusinessObjects into the larger parent company, said <span class="analyst">Paul Hamerman</span>, a Forrester Research analyst</span> ‘The obvious implication is that he was passed over for a CEO or a Co CEO position But I think the reasons were probably a little more complex than that," Hamerman said It may have been a move to get younger executives into leadership positions, he said Tweet this 

Bill McDermott, who headed the company's field organization, and Jim Hagemann Snabe, head of product development Just last month, SAP had named Schwarz to head a newly created Industry and Solution Management Board, with the charter of building industry solutions "Why he left is anyone's guess at this stage," said Forrester Research analyst Paul Hamerman in an e mail Hamerman said it's possible that Schwarz left because he was passed over for the CEO slot "But it may go deeper than that," he said 
Share:  Bill McDermott, who headed the company's field organization, and Jim Hagemann Snabe, head of product development<span class="sent"> Just last month, <span class="company">SAP</span> had named Schwarz to head a newly created Industry and Solution Management Board, with the charter of building industry solutions "Why he left is anyone's guess at this stage," said Forrester Research analyst <span class="analyst">Paul Hamerman</span> in an e mail</span> Hamerman said it's possible that Schwarz left because he was passed over for the CEO slot "But it may go deeper than that," he said...Bill McDermott, who headed the company's field organization, and Jim Hagemann Snabe, head of product development<span class="sent"> Just last month, <span class="company">SAP</span> had named Schwarz to head a newly created Industry and Solution Management Board, with the charter of building industry solutions "Why he left is anyone's guess at this stage," said Forrester Research analyst <span class="analyst">Paul Hamerman</span> in an e mail</span> Hamerman said it's possible that Schwarz left because he was passed over for the CEO slot "But it may go deeper than that," he said Tweet this 

Thursday's announcements of additional SAP leadership changes raise more questions than they answer, but a commitment to changing the direction of the company is clear. SAP announced the departures of John Schwarz, head of the SAP Business Objects unit, and Erwin Gunst, Chief Operating Officer Gerhard Oswald, Executive Board member in charge of global services and support, assumes the role of COO 
Share:  <span class="sent">Thursday's announcements of additional <span class="company">SAP</span> leadership changes raise more questions than they answer, but a commitment to changing the direction of the company is clear. </span> <span class="company">SAP</span> announced the departures of John Schwarz, head of the <span class="company">SAP</span> Business Objects unit, and Erwin Gunst, Chief Operating Officer Gerhard Oswald, Executive Board member in charge of global services and support, assumes the role of COO Tweet this 

"I just hope that [Snabe] takes the side he's responsible for , products and technology , and being a good, strong counterpart to the sales part of McDermott," he said He added that the product strategy is unlikely to change significantly but SAP is likely to make sure it executes this more effectively TechMarketView's Carnelley suggested the change of leadership could be a potentially positive step for the company as the co CEO concept has worked for the company previously Forrester analyst Paul Hamerman added: "The leadership changes at SAP elevate technology strategy and product innovation to their rightful place at the top of the food chain" He added: "SAP needs to deliver innovation more quickly and help customers benefit from product enhancements by making the applications easier to use, manage and update 
Share:  "I just hope that [Snabe] takes the side he's responsible for , products and technology , and being a good, strong counterpart to the sales part of McDermott," he said He added that the product strategy is unlikely to change significantly but <span class="company">SAP</span> is likely to make sure it executes this more effectively TechMarketView's Carnelley suggested the change of leadership could be a potentially positive step for the company as the co CEO concept has worked for the company previously<span class="sent"> Forrester analyst <span class="analyst">Paul Hamerman</span> added: "The leadership changes at <span class="company">SAP</span> elevate technology strategy and product innovation to their rightful place at the top of the food chain"</span> He added: "<span class="company">SAP</span> needs to deliver innovation more quickly and help customers benefit from product enhancements by making the applications easier to use, manage and update..."I just hope that [Snabe] takes the side he's responsible for , products and technology , and being a good, strong counterpart to the sales part of McDermott," he said He added that the product strategy is unlikely to change significantly but <span class="company">SAP</span> is likely to make sure it executes this more effectively TechMarketView's Carnelley suggested the change of leadership could be a potentially positive step for the company as the co CEO concept has worked for the company previously<span class="sent"> Forrester analyst <span class="analyst">Paul Hamerman</span> added: " Tweet this 

sales down, customers vexed "There had been an erosion in trust" with customers, says Paul Hamerman, an analyst at Forrester Research ( FORR ) SAP alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought Business Objects in 2007, Hamerman says The sales tactics came as information technology departments were trying to cut back SAP was "trying to extract as much money as they could from customers," Hamerman says "If you try to do that too aggressively, you pay a price 
Share:  <span class="sent">sales down, customers vexed "There had been an erosion in trust" with customers, says <span class="analyst">Paul Hamerman</span>, an analyst at Forrester Research ( FORR )</span> SAP alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought <span class="company">Business Objects</span> in 2007, Hamerman says The sales tactics came as information technology departments were trying to cut back SAP was "trying to extract as much money as they could from customers," Hamerman says "If you try to do that too aggressively, you pay a price...<span class="sent">sales down, customers vexed "There had been an erosion in trust" with customers, says <span class="analyst">Paul Hamerman</span>, an analyst at Forrester Research ( FORR )</span> SAP alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought <span class="company">Business Objects</span> in 2007, Hamerman says The sales tactics came as information technology departments were trying to cut back SAP was "trying to extract as much money as they could from customers," Hamerman says "If you try to do that too aggressively, you pay a price Tweet this 

High on the co CEOs' priority list will be shifting SAP's focus from cost cutting to innovation SAP must develop versions of its complicated software that can be delivered over the Internet and run on new classes of mobile computing devices sales down, customers vexed "There had been an erosion in trust" with customers, says Paul Hamerman, an analyst at Forrester Research ( FORR ) SAP alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought Business Objects in 2007, Hamerman says 
Share:  High on the co CEOs' priority list will be shifting <span class="company">SAP</span>'s focus from cost cutting to innovation <span class="company">SAP</span> must develop versions of its complicated software that can be delivered over the Internet and run on new classes of mobile computing devices<span class="sent"> sales down, customers vexed "There had been an erosion in trust" with customers, says <span class="analyst">Paul Hamerman</span>, an analyst at Forrester Research ( FORR )</span> <span class="company">SAP</span> alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought Business Objects in 2007, Hamerman says...High on the co CEOs' priority list will be shifting <span class="company">SAP</span>'s focus from cost cutting to innovation <span class="company">SAP</span> must develop versions of its complicated software that can be delivered over the Internet and run on new classes of mobile computing devices<span class="sent"> sales down, customers vexed "There had been an erosion in trust" with customers, says <span class="analyst">Paul Hamerman</span>, an analyst at Forrester Research ( FORR )</span> <span class="company">SAP</span> alienated them by raising prices for technical support while aggressively selling data analysis software it acquired when it bought Business Objects in 2007, Hamerman says...High on the co CEOs' priority list will be shifting <span class="company">SAP</span>'s focus from cost cutting to innovation <span class="company">SAP</span> must develop versions of Tweet this 

One of the first orders of business for the new management team will be to restore trust among "all involved parties" including the executive board, the new co CEOs, the management team, employees, corporate partners, customers and the employees of SAP customers that are using the company's products, Plattner said While SAP is a public company and "at a public company profit is everything But in order to be profitable it needs to be a happy company I will do everything possible to make SAP a happy company again," he said In a blog on the Forrester Research site , analyst Paul Hamerman said Apotheker failed to act affirmatively to resolve customer resistance to SAP pricing policies and sales campaigns 
Share:  One of the first orders of business for the new management team will be to restore trust among "all involved parties" including the executive board, the new co CEOs, the management team, employees, corporate partners, customers and the employees of <span class="company">SAP</span> customers that are using the company's products, Plattner said While <span class="company">SAP</span> is a public company and "at a public company profit is everything But in order to be profitable it needs to be a happy company I will do everything possible to make <span class="company">SAP</span> a happy company again," he said<span class="sent"> In a blog on the Forrester Research site , analyst <span class="analyst">Paul Hamerman</span> said Apotheker failed to act affirmatively to resolve customer resistance to <span class="company">SAP</span> pricing policies and sales campaigns</span>...One of the first orders of business for the new management team will be to restore trust among "all involved parties" including the executive board, the new co CEOs, the management team, employees, corporate partners, customers and the employees of <span class="company">SAP</span> customers that are using the company's products, Plattner said While <span class="company">SAP</span> is a public company and "at a public company profit is everything But in order to be profitable it needs to be a happy company I will do everything possibl Tweet this 

SAP admitted yesterday that it had lost the trust of some of its customers as the largest business software maker sought to justify a sudden management reshuffle. Hasso Plattner, SAP chairman, said he and the company had made mistakes, and he vowed to 
Share:  <span class="sent">SAP admitted yesterday that it had lost the trust of some of its customers as the largest business software maker sought to justify a sudden management reshuffle. </span>Hasso Plattner, SAP chairman, said he and the company had made mistakes, and he vowed to Tweet this 

We have to maintain and innovate" Plattner's role bodes well for the company, Wang said, adding that Apotheker lacked "the charisma and empathy to pull off" a transformation at SAP "I think Hasso's got a good pulse on what's important — customers and employees," Wang said "Those are their two biggest assets and they need to keep them happy" Paul Hamerman, vice president for enterprise applications with Forrester Research, saw the move as a chance for SAP to "renew its long term technology vision and restore the faith of its customers" He added that the abrupt manner sent a "clear signal" that SAP itself had not been moving in the right direction 
Share:  We have to maintain and innovate" Plattner's role bodes well for the company, Wang said, adding that Apotheker lacked "the charisma and empathy to pull off" a transformation at <span class="company">SAP</span> "I think Hasso's got a good pulse on what's important — customers and employees," Wang said "Those are their two biggest assets and they need to keep them happy"<span class="sent"> <span class="analyst">Paul Hamerman</span>, vice president for enterprise applications with Forrester Research, saw the move as a chance for <span class="company">SAP</span> to "renew its long term technology vision and restore the faith of its customers"</span> He added that the abrupt manner sent a "clear signal" that <span class="company">SAP</span> itself had not been moving in the right direction...We have to maintain and innovate" Plattner's role bodes well for the company, Wang said, adding that Apotheker lacked "the charisma and empathy to pull off" a transformation at <span class="company">SAP</span> "I think Hasso's got a good pulse on what's important — customers and employees," Wang said "Those are their two biggest assets and they need to keep them happy"<span class="sent"> <span class="analyst">Paul Hamerman</span>, vice president for enterprise applications with Forrester Research, saw the move as a chance for <span class="company">SAP</span> to "renew its long term technology vision and restore the faith of its customers"</span> He added that the abrupt manner sent a "clear signal" that <span class="company">SAP</span> itself had not been moving in the right d Tweet this